Change Management

SILVER GOLD PLATINUM
Pre Deployment Training (User)
Admin Training
Dual Delivery (If Required) for Key Members (IT)
Post Deployment Training
New Updates / Training Email Remote Onsite
Training (Gcontrol / Spanning / Vault)
Google Apps Champion
Training Completion Certificate (iSolutions)
Security Audit Email Only Quarterly Monthly
Webinars + New Training Quarterly Monthly
Reports – Ticket + Resolution Quarterly Monthly

Managed Services

Support Packages

FEATURES SILVER GOLD PLATINUM
Service Provisioning of G Suite
MX Record or routing changes
SPF Records
Application Enablement
Administrator Account

on Emails & Call

on Email / Phone / Remote Desktop

Users & Group Creation

Online links provided

on Emails & Call

on Email / Phone / Remote Desktop

Migration Planning /Execution

Online links provided

on Emails & Call

on Email / Phone / Remote Desktop

Desktop Client Configuration like Outlook, Thunderbird, Mail etc.

Online links provided

on Emails & Call

on Email / Phone / Remote Desktop

Mobile Client Configuration

on Emails & Call

on Email / Phone / Remote Desktop

Post Implementation Support for 15 days

on Emails & Call

on Email / Phone / Remote Desktop

Organizational Email Policy Implementation

Video Links on Email

on Email / Phone / Remote Desktop

User Training

Video Links on Email

on Email / Phone / Remote Desktop

Administrator Training

Video Links on Email

on Email / Phone / Remote Desktop

Change Management
Personalised Support

During office Hours (8:30 a.m. to 5:30 p.m.)

24 X 7

Priority Support Telephone Numbers Supporting Links
Third Party integration and Support

on Emails & Call

on Email / Phone / Remote Desktop / Personal Visit

Quarterly Training for Optimum Usages of Apps
Invitation to Update Webinars
Faster SLA Response Times
Prioritized Response to cases
Designated Premium Account Manager
Regular Operational Meeting and Reviews

Quarterly

Monthly

KSA Office:
Phone: +966 12 256 2544
Email: info@isolutions-sa.com
UAE Office:
Phone: +971 55 380 5362
Email: info@is-mena.com
Lebanon Office:
Phone: +961 78 909 073
Email: info@is-mena.com